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NRF FOUNDATION RISE UP Customer Conflict De-Escalation Specialist
Issued To
Yazmin Zea Garcia
Description
Certificate is granted to learner for fulfilling curriculum requirements and passing comprehensive exam. Learner also gained crucial workplace skills that can be used in all entry sector jobs.
Criteria
•fulfilling curriculum requirements (practical exercises and activities on identifying and managing conflict and disruptive behavior, understand warning signs that contribute to conflict, learned strategies to acknowledge and manage, recognize and apply effective communication skills) •passing a comprehensive exam
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